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Lodge a complaint about a government service and track it

9steps
5documents to keep ready
Read it in words

Lodge your complaint on the government's online complaint portal. Then follow it with your Registration number. Filing is free.

Central Government Checked 25 October 2026 CPGRAMS

Steps

  1. Click Register / Login on the home page
    If you are new, register here. If you already have an account, use Sign In instead.
    Open this page
  2. Fill in the Lodge Public Grievance form
    You will find it in the Grievance menu. Send the form when it is complete.
  3. Write down your Registration number
    It is given to your complaint once you send the form.
  4. Choose View Status
    Find it in the View Status menu on the home page.
    Open this page
  5. Enter your Registration number
    You can use your Email id or Mobile number instead.
  6. Enter your Grievance password
    Type it in the box next to your Registration number.
  7. Type the Security Code
    Copy the code you see on the screen into the box.
  8. Click Proceed
    Your status will then show on the screen.
  9. Click Rate Grievance after your complaint is closed
    Tell the portal how happy you are with the reply.
    Open this page
  10. After the last step
    Follow your complaint with View Status and your Registration number.
    The official time limit for an answer is 21 days.
    If the answer is late, the official page says a short reply that tells you why it is late is required.
    Once your complaint is closed, rate the reply with Rate Grievance.
    If you rate the reply Poor, the option to send a request to look at your complaint again is switched on.
    The official page says you need to file this request within 30 days.
    Follow that request on the [Appeal Status page](https://pgportal.gov.in/Appeal/Status).

What you need

  • Details of your complaint
  • Name of the office you complain about
  • Registration number, for tracking later
  • Grievance password, for tracking later
  • Email id or Mobile number, for tracking later
Free (no fee charged by the government)

Where to find it

Home Grievance Lodge Public Grievance Open the official page

If something goes wrong

I emailed my complaint. Will anyone reply?
No. The portal says emailed complaints are not attended to. Use Lodge Public Grievance on the portal instead.
Other way: file from my phone with the Mobile App
1. Open Mobile App in the portal menu, or look for the government's online complaint portal in the UMANG (Unified Mobile Application for New-age Governance) app. 2. Register or log in. 3. Lodge your complaint. The app screens are not confirmed on the official page.
Can I complain about a matter already in court?
No. The portal does not take up a matter already in court, or RTI (Right to Information) matters. For RTI, see our guide 'File a request for information'.
Someone asks me for my OTP (One-Time Password) or password
Never share an OTP or password with anyone who calls or messages you. The portal does not ask for them by phone.

Official help

Official website
pgportal.gov.in
Tele fax, Dept. of Administrative Reforms and Public Grievances (printed without an area code)
23741006

Words used on this page

CPGRAMSCentralized Public Grievance Redress And Monitoring System. The government's online portal for complaints about public services.
GrievanceA complaint about a government service that you file on the portal.
Registration numberThe number given to your complaint. You use it to track the complaint.
UMANGThe government's app for services. The site says the CPGRAMS app is also built into it.
AppealA request to look again at your complaint when you are unhappy with the answer.
RTI (Right to Information)A law that lets you ask a government office for information.
Director of Public GrievancesThe senior officer in each Ministry or Department who looks after complaints.

Sources and how we checked

Last checked against the official source: 25 October 2026

Known limits

We read the official pages on 25 October 2026. We have not tested every step ourselves, so if a screen looks different, follow what the official website shows.