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Lodge a complaint on CPGRAMS and track it

10steps
5documents to keep ready
Read it in words

Click "Sign In" on CPGRAMS, then "Lodge Public Grievance", and follow your complaint with "View Status". Keep your Registration number safe. Filing is free.

Central Government Checked 2026-10-24 CPGRAMS

Steps

  1. Go to pgportal.gov.in, click Sign In
    Open the site in your browser. You will see Sign In at the top of the page. New users: click the register link, make an account, then come back to Sign In.
    Open this page
  2. Enter your login details
    Type your login details and the security code shown on the screen.
  3. Click Login
    This takes you into your account.
  4. Click Lodge Public Grievance
    You will find it under "Grievance" in the menu.
    Open this page
  5. Fill in the form
    Follow the labels on the screen.
  6. Send in the form
    Your complaint then goes to the office it concerns.
  7. Write down the Registration number
    Each complaint gets its own Registration number. You need it to follow the complaint.
  8. Click Grievance Status
    You will find it under "View Status" in the menu. This opens the page where you follow your complaint.
    Open this page
  9. Click Proceed to see your status
    First enter the Registration number and Grievance password, or use Email id or Mobile number instead. Add the security code, then click Proceed.
  10. Click Rate Grievance
    Give your rating after your complaint is closed. If you choose "Poor", the appeal option opens.
    Open this page
  11. After the last step
    Your complaint goes to the office it concerns, and a reply is due in 21 days.
    You can follow it at any time with "View Status".
    Once it is closed, give your rating with "Rate Grievance".
    If you rate it "Poor", file an appeal within 30 days and follow it with "Appeal Status".

What you need

  • Email id or Mobile number for your account
  • Details of your problem
  • Name of the office concerned
  • Registration number, once you have it
  • Grievance password, to track with the Registration number
Free (government charges no fee for filing)

Where to find it

Home Grievance Lodge Public Grievance Open the official page

If something goes wrong

Someone asks for your OTP (One-Time Password) or password
No official office, bank or helpline will ask for your OTP, password or PIN by phone, SMS or chat. Type your details only on the official website, and hang up on anyone who asks for them.
Sent your complaint by email
Email complaints are not attended to. Log in and click "Lodge Public Grievance" instead.
Lost the Registration number
Open "View Status" and use Email id or Mobile number in place of the Registration number.
No reply in the set time
Contact the Director of Public Grievances of that ministry. You will find the details on the portal.

Official help

Official website
CPGRAMS
Official contact page
Contact Us on pgportal.gov.in
Appeal officers list
Nodal Authority for Appeal

Words used on this page

CPGRAMSCentralized Public Grievance Redress and Monitoring System, the government's website for complaints about public services.
Registration numberA unique number given to each complaint. You need it to track the complaint.
Grievance passwordThe password you use with the Registration number on the View Status page.
UMANGA government mobile app for many services. The CPGRAMS site says its app is integrated with UMANG.
AppealA request to a senior officer to look again at a reply you are not happy with.
RatingYour marks for how well your complaint was solved, given after it is closed.

Sources and how we checked

Last checked against the official source: 2026-10-24

Known limits

We read the official pages on 2026-10-24. We have not tested every step ourselves, so if a screen looks different, follow what the official website shows.