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How to ask for a second look in CPGRAMS (2026)

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Freefee

Rate your finished complaint Poor, then send a request to look at your finished complaint again within 30 days. The time for a decision is not stated.

Central Government Checked 2026-10-27 CPGRAMS

Steps

  1. Open the CPGRAMS home page
    Go to the official CPGRAMS website, pgportal.gov.in, in your browser.
    Open this page
  2. Click Sign In on the home page
    You will find it at the top of the page.
  3. Open Rate Grievance
    Find it under the Grievance menu. The rating screen is behind Sign In.
  4. Select your finished complaint in Rate Grievance
    A request to look at your finished complaint again works only once the officer marks your complaint as finished.
  5. Choose Poor as your rating
    The home page says a Poor rating turns on the option to send a request to look at your finished complaint again.
  6. Open the option to send your request
    This option appears after a Poor rating. Its button name is not confirmed.
  7. Send your request within 30 days
    The FAQ says a request to look at your finished complaint again must be sent within 30 days.
    Open this page
  8. Open Appeal Status
    Find it under View Status on the home page.
  9. Enter your Grievance registration number
    This is your complaint registration number. The home page says it tracks your request to look at your finished complaint again.
  10. After the last step
    Track your request under Appeal Status with your Grievance registration number.
    The official page does not state how long a decision takes.
    Still unsolved? Read our guide, Lodge a complaint about a government service and track it, to file a fresh complaint.

What you need

  • Not listed on the official page
Free

Where to find it

Home Grievance Rate Grievance Open the official page

If something goes wrong

Never share your OTP (One-Time Password) or password with anyone who asks
No official office, bank or helpline will ask for your OTP, password or PIN by phone, SMS or chat. Type your details only on the official website, and hang up on anyone who asks for them.
Why can I not see the option to send my request?
The home page says it turns on only when the rating is Poor. Check that you gave your finished complaint a Poor rating.
What if more than 30 days have passed?
The FAQ sets a 30-day limit. The official page does not cover a late request to look at your finished complaint again, so see Contact Us.
Can I reopen the finished complaint?
No, says the FAQ. Lodge a fresh complaint that mentions the finished one, using Lodge Public Grievance.

Official help

CPGRAMS-Home
CPGRAMS-Home
Contact Us page (no helpline number for appeals is shown)
Contact Us page (no helpline number for appeals is shown)

Words used on this page

CPGRAMSCentralized Public Grievance Redress And Monitoring System, the government's online complaint website.
GrievanceA complaint about a government service.
Grievance registration numberThe complaint registration number you got when your complaint was registered. It tracks the complaint and the appeal.
AppealA request to look at your closed complaint again, because you are not satisfied with the answer.
Feedback ratingYour mark for how well the complaint was solved. It is compulsory when a complaint is closed.
FAQFrequently Asked Questions, a page of common questions with answers.

Sources and how we checked

Last checked against the official source: 2026-10-27

Known limits

Read on 27 October 2026. We have not tested the steps ourselves; if a screen looks different, follow the official website.